splashtop mouse not working splashtop mouse not working

As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. What are some of the best ones? To approach a computer remotely, it must first be set up . Yes No AM ambercalm Replied on October 4, 2016 By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. For more information, please see our Click or a mouse, which will open up to visit the house, but if i can It's a two part server/workstation software enabling for remote USB and found it here: Click the Hardware tab, and then click Device Manager. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. I have a system with me which has dual boot os installed. When you begin the session, the remote computer screen will open in a window on your computer. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Any help welcome please before we get onto Splashtop support? This menu is usually the first button on the left. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Thanks Gregg. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Splashtop Personal app introduction; Hot Topics. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Renaming the file worked Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Most often, users will receive a black screen upon opening the app. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Limitations of the "Lock keyboard and mouse" feature 0 Comment actions Please sign in to leave a comment. Youll get unlimited remote access to your computers at any time, from anywhere in the world. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! QED. perfectly!Why didnt Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. QED. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Privacy Policy. Lock the streamer settings using Splashtop admin credentials. Sometimes an error message will appear, and sometimes it won't. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. Search apps & features in the start menu and open it. Step 3. Thanks! I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Launch the file manager from the control bar. Expand the virtual display to a full screen mode. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Ive tried every driver, policy changes, and display setting changes. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Click Continue to hide the hints and view the remote computer screen. Reinstall Google Chrome and try again. Splashtop wired xdisplay not working is a very common issue for Android OS users. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. You can do this by disconnecting the mouse from the USB port and plugging it back in. NO! someone logs in with RDP remotely, the console session will get logged out, and Step 1. Deselect Auto-hide the taskbar. On your iPad, click " Trust " when " Trust this computer " pops up. (LogOut/ If it continues to crash, try one of the additional fixes below. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. "Exchange crashes on install" can you use kerio? Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Was this reply helpful? When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Thanks! You can also select Pointing Devices and then select your mouse to customize the mouse buttons. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Solution 6. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. You need to hear this. Reinstall Google Chrome. Seem like what you have Want to give it a try for yourself? thank you !!!! With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Sadly this doesnt work for me. If On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. My name is Helga York. Thanks. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Please do keep me posted if the workaround helps. Connect to the target computer. Any way to make it not dissappear. Thanks for not making a long winded explanation and simply getting to the fix. 04-10-2020 12:26 AM. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Ok, so it's a touchpad issue. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Id definitely like to hear of a permanent solution to this as its damn annoying. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. No. Cookie Notice 4. Remember that each SOS license allows 1 technician at a time to use SOS. Interesting, I havent seen this behavior. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? The first thing to check is whether the computer and the operating system is not responding as well. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Based on your instructions I dug out an alternative fine grained solution. By continuing to use this site, you agree to our cookie policy. Thanks, Cameron. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. All remote desktop connections are secure and encrypted. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Did you seriously think I was unaware that other remote support tools exist? For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. To fix the issue, uninstall that update. I don't want to post that exact file because I don't know if they want it publicized.Gregg. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Where have YOU been all my life? comes to mind. (LogOut/ Welcome to the Snap! Users can even execute this via a remote session while connected with Splashtop. Please note: You can switch the setting back to extend these displays upon returning to the office. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Run FlexiHub on the virtual desktop, and login. Solution 1. Disable hardware acceleration of the display adapter on the computer Check through the settings and adjust any you want to change. Now, reboot your system. Oh my gawd, Id have your babies if it were biologically possible!!!! Testing VNC or something similar, even SOS, would be have been irrelevant. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. If you see Realtek HD Audio Manager, right-click and select Disable. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Brilliant! Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. All i did was google remote desktop mouse pointer disappears and this article showed up. Your mouse should now be connected! You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. I realized I messed up when I went to rejoin the domain Perhaps Mark from Splashtop may have an answer. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. I added a "LocalAdmin" -- but didn't set the type to admin. Options are to Reject after the request expires, Allow after the request expires, or Off. Do the cursor settings go back to the original settings? Hope this helps. Why the BIG DEAL you made out of it? Please note: This may reposition your desktop icons. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. However, if you'd like a free alternative, we have mentioned one in the article itself. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Step 2: Tap the power button to turn it back on. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. 2. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam.