Frontier Airlines: Contact Us All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. CLT has a good selection of hotels located from 1.6 miles away and further. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. The only way to get between concourses is to walk there are no trains or electronic people movers. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. We recommend that you remain at the airport until your details have been successfully transmitted and your reference number issued. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. If you believe you left your item at a TSA checkpoint, call 704-916-2200. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. Free Wi-Fi is available at CLT for passengers to use in all public areas. Before sharing sensitive information, make sure youre on a federal government site. . Note down your reference number and check the status of your baggage regularly. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. 1,500. Each guest suite is quite large and comfortable, and amenities include an indoor swimming pool, fitness center, free breakfast, free self-parking, and a free airport shuttle service. Airlines have tracking systems in place to try to identify the bags location. Passengers should file a baggage claim with their airline as soon as possible. Mishandled Bag? Spirit Airlines Support Found this useful? You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Its best that you check with your airline whether this is available. For additional media information visit cltairport.mediaroom.com. Please click here if you want to report about Delayed Baggage. Contact us If you are outside the U.S., call reservations. 5501 Josh Birmingham Parkway Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Assistance can be requested by calling 704-359-4038. The baggage claim area is on the gound level of the terminal. You may file a claim if you are injured or your property is lost or damaged during the screening process. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Daily: 4:15 a.m. - 10:30 p.m. Youll see them sporting a Pet Me vest with a handler. All rights reserved. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Cant find what you are looking for? Charlotte Charlotte Douglas CLT baggage claim and baggage - iFly Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. It is essential that you keep this. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Compensation is specified in so-called Special Drawing Rights (SDR). Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. If you have not yet reported your delayed baggage online, please report it via the following link. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Frequently asked questions Delayed baggage Use the real-time parking map to check availability in the Hourly Deck and other CLT parking facilities. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. American Airlines Lost Baggage Claim & Baggage Tracking I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? Terms apply to offers below. ** Day Pass for any passenger. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. Not necessarily, it depends on the airline you are flying. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Level 2 is check-in and ticketing with 5 security checkpoints leading through to the departure concourses. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. All Rights Reserved. Airlines are not allowed to set an arbitrary daily amount for interim expenses. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. We apologize for the baggage issues you have experienced. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. You will find a summary of the topics for the most frequently asked questions here. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. Once we have received your complete damage report, you will be given confirmation in writing with a reference number. An official website of the United States government. Travel and health restrictions by destination. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. Contact Reservations Back to top These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. See our Advertiser Disclosurefor more details. You can report the damage to the Lufthansa baggage tracing counter at the airport. Assistance request for disabled passengers when parking: 704-359-4038. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Terms of Service apply. American customer service Customer service American Airlines CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Unfortunately, there is no way around that. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. Click here to see a list of advertisers that we work with. Liability is governed by the Montreal Convention. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. ** Day Pass for any passenger. Get our travel tips Delivered to your inbox. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. We are here to support you with your inquiries 24/7. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. La Quinta Inn Charlotte Airport, North Carolina NC. Federal government websites often end in .gov or .mil. These exclusions are typically listed in the airlines contracts of carriage. Send us an email with your feedback and questions. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. You may also call 704-359-5555 for the latest parking information. Distance From Uptown Charlotte: 8 miles (13 km) Lounge access may be restricted at times due to capacity. Airport Parking signs on the roadways also provide timely parking facility status updates. Daily Flights: 1,424 You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. The Welcome Center (tel. If you can't find what you're looking for, you can use the text search function or one of our various contact options. After 90 days, any item left unclaimed will become the property of the city. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. For all comments about this website, please click here to contact us. Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Airlines Operating from CLT We are traveling OMA to DUB via CLT, with a lengthy layover. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. Please save your control number; you will need it when communicating with TSA and to check your status. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. www.cityofcapegirardeau.org/departments/airport, Join our e-mail Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Opens another site in a new window that may not meet accessibility guidelines. Thank you! Near connecting walkway, next to flight information monitors, Concourse D If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. Be sure to ask your parking attendant for details. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. Airlines may require receipts or other proof for valuable items that were in the lost bags. $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Email. What are the airlines responsibilities when your bag is lost? TSA takes the responsibility to fairly adjudicate claims seriously. Can the airlines exclude liability for certain items? Please provide a description of the damage (500 character limit) Attach Pictures . The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. Charlotte, The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. For some of these, the contact number is just the main airport number. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. The maximum liability amount allowed by the regulation is$3,800 per passenger. How to Find an Item Lost in the Charlotte Airport Is a reservation required or a telephone # to call when landing? Charlotte Douglas International Airport Charlotte Douglas International Airport Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Luggage: CLT has no luggage storage facilities inside the airport. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Contact TSA for additional information about filing a claim. Are incoming and outgoing flights for domestic travel in same concourse? It seems that you have already subscribed to this list. We will be on American Airlines. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. They have a pre-approval process Ill be completing beforehand. Follow I-85 N to Little Rock Road in Charlotte. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. CLT has 5 lounges 2 American Airlines Admirals Clubs, a Centurion Lounge, a Minute Suites, and a USO lounge for active military. The law applies in the case of both national and international carriage between contracting states. Lost and found Customer service American Airlines 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. I was not able to check in online for the CLT to Bermuda leg of the trip. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. 1200 New Jersey Avenue, SE HMS Host handles the stores and restaurants in the Charlotte airport. Any additional time will be charged at a reduced rate of $28 per hour. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). Share sensitive information only on official, secure websites. Please enable JavaScript to fully experience this site. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Locations include Concourses B, C & D, Baggage Claim Area; along upper level ticketing counter curbside & the Hourly Parking Deck. FRALH12345), and also change your details. list. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. When does an airline consider a bag lost? Destinations Served: 179 nonstop destinations globally Airport: Charlotte Douglas International Airport (CLT) Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided.