February 16, 2021 March 13, 2020 by Brett Goldberg. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Required fields are marked *. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. 72 hours prior to the event). Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. But these are unprecedented times.. StubHub will offer refunds for canceled events but not postponed events. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. StubHub issuing refunds for events canceled due to COVID - The Enquirer These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Prefer a cash refund instead? The NHL suspended its season March 12. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The credits are valid through the end of 2022. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. Terms at draftkings.com/sportsbook. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. But StubHub simply cant afford to play the role of banker. All Rights Reserved. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The event was canceled and turned into some online-only baloney. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. StubHub to refund canceled events after pandemic complaints - KHOU wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Birmingham, Alabama 35203 Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. At regular volume, we can afford to take that risk. AG Racine Announces Settlement With StubHub Over Cancelled Tickets You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. But another major sticking point in all of this is event postponements, an entirely separate category of cases. The answer is yes, StubHub is legal. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Sorry we couldn't be helpful. If you sell they will reduce or waive the sellers fee. The fired Google engineer who thought its A.I. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Get browser notifications for breaking news, live events, and exclusive reporting. StubHub to refund canceled events after pandemic complaints Thats everything that we can tell you about StubHubs returns and refunds policy! "You can apply this coupon to one or multiple StubHub orders in the. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. 3. Coupons can be applied to one or multiple StubHub. NO MORE REFUNDS. Tel: 205.795.6588 For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. News provided by The Associated Press. COVID-19 Impacted Events Updates : StubHub According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Thats quite the dramatic turnaround, considering less than a month has gone by. StubHub's sole discretion (unless a refund is required by law)." 24. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. To enjoy unlimited access to our journalism, subscribe today. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. StubHub to refund canceled events after pandemic complaints For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. YouTubes privacy policy is available here and YouTubes terms of service is available here. 4. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. This Rewards Cash is ready to be used right now through the Vivid . She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. [1]You already know that. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Terms & Conditions. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub.