Ensure Agents have access to Knowledge when viewing a Case". Leave a comment for the Trailhead Baby! Why the change of heart? hours of inactivity vs hours of being created. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. i could pass the challenge, so great to have some experts available like you! These have different SLA milestones an agent has to hit its the same in this section. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure Entitlements are visible on Cases in Lightning. Make sure that the correct date range is selected. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. hmmm This looks good. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I'm STILL hacking away at this error message. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. This is my current version name. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Below are tips and gotchas for each report / dashboard. But trailhead gives an error message back. (I made a custom button as well for this one.). I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I am not intending to give out the answers, just a little bit of a nudge. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Modified 2 years, 1 month ago. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? If yes, this was created in the wrong place. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Wait 24 hours then re-create the process. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Ask Question Asked 2 years, 8 months ago. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! * Able to be used on a profile level? Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Would you like to share a few more details on how you currently have things set up? ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. MVNO Providers3. One of my favorite new things this week was taking a shower with my whole block collection. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. A mistake I have made many times as well! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Back to the superbadge. Add to Trailmix. When you start a create a new report, simply click to start with a clean screen. Hyatt Place New Taipei City Xinzhuang. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Take a break, grab a snack, and watch this video. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. It's likely something simple like an extra character. You, my amazing reader, get more than tips for a Salesforce Superbadge. The error message is so cryptic that it's hard to troubleshoot the issue. I have both Email to Case and On Demand Service enabled on the Email to Case page. Processes. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. error, has anyone found any way around this? I am stuck on challenge 5. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Go to a case- check the Status options. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. It has to be so simple. New Profile button, instead of hitting the Clone button on the Technical profile page. Any help would be greatly appreciated. Already on GitHub? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. He laughs when I poke his nose and tries to take toys out of my hand. Add to Favorites. Are you sure you want "email to case"? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Also, my email-to-case and email on demand are checked. Sign in Below are tips and gotchas for each report / dashboard. Yes! can you please suggest something? Tweak service Console. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. This thing is just hosed and I'm only on #2. I've been in this challenge for hours now. Ensure you create 'Billing Topics' for Knowledge." Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure you group report results correctly. " I had to do a quick refreher on this topic mid-superbadge. Look at the page layout again- there is another item you will need to add. Thanks so much for responding. And it's a little trickybut you can find out if you google it:). I made two dollars today! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Service Cloud Specialist Superbadge Challenge 6. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Hi All,I am currently stuck at challenge 4. Activate your knowledge groups and sub-groups. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Keep up the good work. Error: "We can't find the Entitlement Name in the System Administrator Profile. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. THANK YOU! Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I dont see any check box under layout properties of Knowledge. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Is there an "email template" in the "email template" object? It still gives me the same error that it isn't found. Does it work? Did it help? Make sure that the correct date range is selected. You, my amazing reader, get more than tips for a Salesforce Superbadge. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. 3. I am the Trailhead Baby! The free lemonade offer worked! I'll take a look as soon as Trailhead is back up! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5.