Fans outside of North America are defaulted to a refund. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Thanks for stealing my money and for the lack of respect for customer experiences. Read the full policy. However, if it's not in your name you can't get this done. Of course! if you have any questions please feel free to contact me. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I went to Barclays Center for the Chris Brown Party Tour yesterday. But you money hungry corporates line your pockets and just go on like we owed that money to you. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Site says venue will honor original ticket but when i click on view tickets nothing there! Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Should have checked this site first. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. If Adele ends up cancelling you will get a refund. Necessary cookies are absolutely essential for the website to function properly. April 1, 2020 THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I would like my money back due to a postpond concert hours before the concert. Contracts are contracts. StubHub has already been targeted by a $5 million lawsuit over the change. I am quite dissappointed. If you sell on Stubhub they will waive the sellers fee. She said to late sorry. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? The cookie is used to store the user consent for the cookies in the category "Analytics". Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. 4. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I will NEVER use Stubhub again. Their poor customer service folks! NEVER again! >> PRETTY UNFAIR. I would advise taking this route to get resolution from StubHub. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. I will never use StubHub again. I don't have "proof" because stub hub transferred these tickets and took my access away from them. I hope we can get refunded. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Can you explain to me how I can still use the credit that I was issued? Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? It's my money, why are they holding it?!!!! Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Stubhub stole $770 from. My tickets were 100% real. Check the StubHub Help Desk If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I was told at the door stub hub does this frequently. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. When you mess up, that's your problem not stubhubs and not the original sellers. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. (Not to be confused with a free alcohol section which would have been great). Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. We were going just to see one of them. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Honor yours. Stub Hub stole from me. That's not their fault, that's your fault. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Refund peoples money. I'm being charged on sold tickets that were then refunded. Get the latest news on COVID-19 delivered to you. Save my name, email, and website in this browser for the next time I comment. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. It is not specified anywhere in the mobile site and hidden in the desktop version! Needless to say, this concert never happened. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I will never use this site again and highly advocate not using it to anyone due to this. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. I tried transferring through Wells Fargo and they didn't let me transfer. Money down the drain. So now the tickets will not arrive in time for my event. People have to make mistakes all the time and this was a mistake. "If you have tickets to a show that is postponed, you will be able to select your refund . Dworsky says he hopes she'll intervene. This all happened within an hour after the person bought them. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. "We were only allowed 120 percent credit toward future concerts, not refunds. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. And if you work in corporate you know that everyone has a boss except the CEO. The company blamed the difficulty of recouping from sellers during the pandemic. I would like a refund!!! Copyright 2012 - 2023, ReturnsAndRefunds.com. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Email is another option for requesting a refund. Overall awful experience with only one of four tickets received for $500. StubHub stopped guaranteeing cash refunds. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. You dont get to change the rules to suit you after the fact. We're not refunding money at this point,'" Cormier said. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. I ordered the tickets less than an hour ago. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Don't do it! It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. You can request a refund from StubHub by email. You can get a refund from StubHub by calling their customer service line. We lost the concert for that. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! The game has been changed to Sunday 27th August and we are simply no longer in the UK. By clicking Accept, you consent to the use of ALL the cookies. Stubhub sucks! "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. He was waiting for someone else to send them to him. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Checked my status for my refund on two events. You cant change your TOS after purchase. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. a cash refund, but that cash refunds remained the default. 2023, Hearst Television Inc. on behalf of WCVB-TV. be around to get first dibs at floor seats, on 09/20/2012 I went I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Other sellers may take a case-by-case policy. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! This cookie is set by GDPR Cookie Consent plugin. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I requested refund now, but they didn't reply me yet. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. However, from the date selection to the purchase the date was changed. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Sorry we couldn't be helpful. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. I will be filing a formal complaint and will NEVER use stubhub again. No where does it state that you needed to be a student at the school to use these. The refund will typically process within 5 to 8 business days. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. No Refund Policy? News Corp is a global, diversified media and information services company focused on creating and distributing . Not certain how that happened but I think that the site was confusing and I didn't pay full attention. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Never got my refund from grizzmas July 31st 2021. i am not interested in a credit that expires so therefore am requesting my full refund. I WILL NEVER USE STUB HUB EVER AGAIN. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. All Rights Reserved. I will never use stubhub again. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Describe your scenario and include any supporting evidence. This evening I was on Stubhub looking for Lakers tickets for January 2016. I would've been able to see Chris Brown. Hi, @Fatsuma! My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. No where did it say there is 15% charge. I am quite dissappointed. If I had purchased elsewhere I would have received a full refund! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.