Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. info@TicketPurchaseSettlement.com. No proof is requested. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Here are what the top ones have to say. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. *Sorry, there was a problem signing you up. This offer is not eligible for promo codes. I purchased tickets to an event that has been canceled due to the coronavirus. Heres how to spot it. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Then this happened, names, numbers, and email addresses of the Discover executives. So, first and foremost, please look for (and look to) this email notice. Theres also a 100% Buyer Guarantee that looks oh-so-good. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Please provide any additional information about your inquiry. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. It wasnt much of a dispute resolution. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. All rights reserved. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Aisle Seats . TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Upon seller confirmation, your method of payment will be charged. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. . These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. It offers peace of mind, safety and security., Yeah, sure. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. This policy is necessary because of our status as a live marketplace. On December 13, 2022, I received the tickets from Vivid. Himberger lives in Virginia. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. One of them is about the companys ownership. Our mission is to connect customers with individual ticket holders and amazing. . If you need help with any problem,please contact us through this form. According to the venue's website . If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Special Delivery at least one (1) hour before the scheduled event. For listings with no designated delivery method, tickets will typically be shipped by UPS. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. DoNotPay Can Be Your Little Swiss Army App. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Sit back and relax while we do the work. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. This site is protected by reCAPTCHA and the Google If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. No wonder its tickets are so expensive! If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. If your show hasnt announced a new date yet, please hold on to your tickets. You will receive notice via email if your event has been canceled. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Thats not funny. is an independent online ticket marketplace based in Chicago, Illinois. The two disgraced men have both been sentenced for sex crimes. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. Vivid Seats will determine when an event is cancelled based upon the best information available. 2023 Vox Media, LLC. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. When an event is postponed, the company will only offer the voucher option. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. How do I get my compensation? Glossary of Common Industry Terms. These Bank of America fees drained my kids savings account. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Did you find it helpful? Whats going on here? We are not always notified if a show is postponed, rescheduled or cancelled. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The best musical instrument is a love triangle. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations.