regus retainer refund regus retainer refund

The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? For a break between calls, browse the development's many shops and restaurants, or explore the . Manage all of your workspace and business needs. *We conduct corporate trainings on your preferred dates and location for no additional cost. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. same goes with debt collector from malaysia that emailed me abt 3 months ago. If you were to take direct space or a sublease you would also see these fees in your rent annually. And whatever the future brings, were able to handle that too. As you can see from your statement of account, available online (e.g. You should receive your refund within 30 days after your end date. Office Space and Coworking prices are per person per month and are dependent on inventory availability. No staff available for contacting on the event day. Hi Mike, Im sorry if you felt the need to escalate this. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. He hung up my phone rather than transferring my call to them. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Eventbrite page will show up only the start dates of all training sessions. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com 25% off. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Briana got my call. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. This review was chosen algorithmically as the most valued customer feedback. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I was a customer with a licensing agreement set to expire on December 31, 2022. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. 6. Anyone can write a Trustpilot review. BBB is here to help. They charge an excessive retainer fee. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. 1. If you were to take direct space or a sublease you would also see these fees in your rent annually. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Available for as little as a day, or as long as you need. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. It took almost 2 months. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. After being in my new office they are increasing rent by 8.7%. This will surely increase the credibility of your complaint. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus lacks personal approach The centre's staff are friendly and helpful. Once they sell you something that will be the end of you being treated as a valued customer. We may have received incorrect data. We also ensure all reviews are published without moderation. I still did not hear anything back from them. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Start checking the messages customers send you. Remember me We ask all our customers to add an automated payment method to their account. We may have received incorrect data. If you need further help, pleasespeak with our team member who is already in touch with you. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Regus are not transparent with their pricing. We will then confirm your retainer refund date and amount in return. Get Regus reviews, rating, hours, phone number, directions and more. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. I would recommend that anyone considering using this company to think again! 2023 Trustpilot, Inc. All rights reserved. Regus always emphasized that it keeps its policy. Signed up for a membership because I needed a private office for a few days. Their billing is confusing, they billing customers one month ahead. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. ive been trying to get my money back ever since. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? They are scammers, and incredibly dishonest. Unacceptable billing practices. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Turned up at 450 Bath Road, Heathrow. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Repeated attempts to contact Customer Service have been blown off or ignored completely. September 14 However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. I still didn't get my retainer back. August 31 So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Hi Stephen, Requesting to have your retainer refund is an easy process. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Regus is a scam. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Well guide you through the process. BBB Business Profiles may not be reproduced for sales or promotional purposes. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Your satisfaction is very important. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Originally, total costs 20k THB, but end up with 50k THB. BBB Business Profiles generally cover a three-year reporting period. As expected, I didn't get any reply yet from Regus. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. You should receive your refund within 30 days after your agreement end date. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? October 8 Find event and ticket information. I will be taking legal action if this is not returned within 28 days (31/03/2023). Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Turned up at 450 Bath Road, Heathrow. This does not affect customers who have a permanent space as these are reserved specifically for them. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Using our center address on your website is illegitimate without an active agreement between us. Anyone can write a Trustpilot review. This will ensure the agreement ends at the current final date and will not renew further. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Such companies should not exist. Hi Hannah, Im sorry if you felt the need to escalate this. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So now you can enjoy more, for less. Hard revenue focused. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Thank you, Lorraine Brule Global Customer Service at Regus. Regus are not transparent with their pricing. I sent an email to Briana and asked how my process going on? Office Space and Coworking prices are per person per month and are dependent on inventory availability. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. DO NOT give them your payment info, DO NOT sign with them. Prices are subject to change and will vary depending on the specifically selected products and services. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Build an instant presence wherever you need to be, at prime business locations. Regus helps businesses find and create the right workplace for their people. ive been trying to get my money back ever since. October 23 Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Because Regus prefers to hold that retainer as leverage over you. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . S. Where's gone them? Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I called them again, which procedure took my time for 3 hours. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I couldnt see your email address or Regus account reference in your message. Don't be fooled by that. I could talk with Myesha. We have a team of specialists available 24/7 to help you find the best solution for your business. Receptionist only can communicate by email, even for the most important things for your business. Jan 01 - Aug 31 Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. The company left an official comment to this complaint. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I would like to help you further in this matter but haven't been able to identify your account. Regus helps businesses find and create the right workplace for their people. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. She replied to me by email that my case had been started. Companies can ask for reviews via automatic invitations. The complaint has been investigated and resolved to the customer's satisfaction. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. You should do so via your online account (www.myregus.com). Submit a complaint and get your issue resolved. The additional increase in your monthly fee is due to the annual indexation. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Transparency is very important to us, and all services can be opted in/out through your online account. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. This is really bad customer service. Stay away!! Talk to an expert. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.