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Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Released by: 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Why use viagogo? Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. And I had to chase for my tickets. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. 7.3 Additional Policies. The "on its site" disclaimer that followed was in a distinctly lighter font. 2.16 Season Cards. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". 6.11 Permitted use. 1.3 viagogo Guarantee. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. [It was like getting] blood from a stone.". Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. It is headquartered in the United States and owned by StubHub Holdings. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. After multiple emails to Viagogo, Kent has been refunded $280. Including any such items constitutes a material breach of these terms and conditions. 6.2 Waiver of Consequential Damages; Liability Limit. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Read more: You are on a Viagogo website. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. 2.3 Username and Password. I'm Travelling - where and when will I receive my tickets? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You will need a username and password to access the Site and use the Services. Provide documentary evidence with your request to support your claim. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. We will also add sales or value added tax on our fees as applicable. 4.2 Stolen Property. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. My event is cancelled or postponed - What do I do? Provide lots of information and make a claim for a refund. the price it is sold for on the primary market). Ticket reseller Viagogo fined $7 million for misleading Australian consumers. He described one category of representations as having been made on an industrial scale. Note that Your payment may be withheld if you violate this clause. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. You may have to fill in a Dispute Claim Form. A new screen will display that allows you to begin your refund request. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. We often link to other websites, but we can't be responsible for their content. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Viagogo has the right to deny your request for a refund. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. At no time do We provide the Buyer's payment information to the Seller. Read more: Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. 7.1 Ownership of Intellectual Property. Form 1424 - Refund request. Customer offered $500 to take down negative Google review. It also failed to adequately disclose to consumers that it was not a primary ticket seller. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. 3.2 Other Information. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. During this time, the Site will be temporarily unavailable. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. South Australia's Consumer . Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Stay away from them!!!! 2.9 a) Exception to Sellers Obligation to Confirm. 6.7 Third Party Information. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. 1.4 Modification. Ultimately there are two questions to be answered . The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. To share your thoughts or ask a question, visit the CHOICE Community forum. 2. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Sellers should use our automated online confirmation process. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. 2. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Editor, Marcus Herbert. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. See something that's not quite right in this article? Additional information can be found in our FAQs and on the ticket details pages. (We were shopping for tickets in section 123. Why is the price printed on the ticket different to what I paid? They take your money and have no way to ensure you get the tickets. When our tickets were not provided they refused to provide a refund . Stock images:Getty, unless otherwise stated. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. 7.2 Copyright. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 2.18 Merchant Description. View FAQs Such notice shall be deemed given one business day after the email is sent. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Ticket-holders to postponed events will be able. 5.1 Investigations. the sponsorship or nomination was not successful. First, don't use Viagogo. If You do not qualify, do not use the Services. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Spain, the UK and Australia. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. We care about accuracy. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. You may only use the Services if You can legally enter into and form binding contracts. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. You will pay NT$9225. THEY ARE SCAMMER! We may investigate complaints and violations of our policies. 2.11 Ticket Fulfillment. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. FanFair Alliance - Ever get the feeling you've been cheated? Anti-ticket-touting campaigners the FanFair Alliance . The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Third, watch out for drip pricing. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. Contact Viagogo directly - raise a complaint & request a full refund. 6.9 Change or Suspension of Site. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. About this app. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). And the original face value of our tickets was nowhere to be found on the site. From the actions menu, select the 'Request Refund' option. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund.