On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. I have this problem also. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on online chat not working. More information and review your options. From a Virgin mobile or landline: 150. Sorry to hear of the email issues. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. Re: No welcome email. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Thank you for posting. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. 4. 08-02-2022 Report any dodgy requests, emails, or calls to Virgin Media. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. I can confirm the number you were called from is not us. It's packed with tips, hints and helpful answers about our products and services. I was genuinely wondering why you could not use the form. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Most news organizations publish an email or phone number for tips on stories. By phone. Can you show us where you're asked for these. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. Run Turgs Virgin Media Email Backup on Windows. Account number. Learn more, Have I helped? on discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. 30-04-2022 Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Hi Molly. 11-09-2022 There shouldn't be any need to enter any card details Crashedagain, are you using this site here? They are free if you are on the Gig1 . The message chat was also down on Monday, on It's easy to find the help you need for your broadband, home phone and mobile account on the go. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. 18:10. Aaron has been with Selectra for over 3 years. Once you submit your complaint you will receive a text message within 48 hours with a case ID. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Irish Creating Original Music + Sound Design Worldwide - Always. Possibly. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Please enter the email address you use to sign in to your My Virgin Media account. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. I'm very sorry for any issue you've had with contacting the team. Contact Virgin Media by phone, web chat, call-back form, email or social media. as the system does not have that info for her, but does not work. Select Email folders and choose file saving options in the list. Thanks for your post and welcome back to the Community. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Before subscribing people to your distribution list, please: It has to be . Call for free to get your TV & Broadband sorted today. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Hi folks. Virgin Media have recently changed the way you reset the password for a secondary email account. Can anyone get into their web email? I can't click on the chat button neither. Hi @Crashedagain. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. Thanks for posting. If you want to know more, the updated sections are 6.6 - 6.9. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. How do customers contact Virgin Media? a secondary account defaults to the information for the primary account unless that has been changed in the secondary . 3. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Can anyone tell me how to set up a new email please. Contacting Virgin Media - by phone or otherwise. 08-02-2022 Lets take a look at these options now. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. We would love to hear from you! You will be contacted by a member of our Complaints Team. List of Virgin Media Customer Service Numbers. issue now resolved. Martin, that's the root of my frustration. 08-02-2022 Business Development Executive @ Virgin Media O2 Business. Virgin Media UK does not provide this service. They can look at options outside of the bundle deal for you. wikiHow is where trusted research and expert knowledge come together. It is0345 600 0789 for mobile customers. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. We use cookies to make wikiHow great. Or 0345 454 1111 from any other phone. Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. on 07-07-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on Please enter your email Forgot your email address email address ? - edited Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. on This will give us a better idea of what is happening with these disconnections. Click Mark as Helpful Answer or use Kudos to say thanks, on 08:49. Thank you for reaching out to us here, welcome to the community. Thanks Graham. Virgin Media contact number. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. on 3 hours ago. 08-07-2022 Find the organization's website and search for an "About Us" or "Contact" tab. For some reason, I cant now access this email from my iPhone as the password is incorrect. The service is available from 8am to 10pm seven days a week. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. If the form does not allow you to complete the process, then yes, a letter is the only way. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. How to send a bulk email. There are also no upstream or downstream signal level issues coming into your home. 150 - if you're calling from a Virgin Media mobile or mobile. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Step 1) Create a distribution list in your Address Book. There are no guarantees that my advice will work. 11:40. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Welcome to the community! % of people told us that this article helped them. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . 12:35. Hi @Crashedagain, thanks for your message. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. Registered in England with number 02591237. We compare deals for new customers looking to switch and save. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 09:44. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. 12-07-2022 The provider is also active on Facebook, where you can post a message seeking help or advice. I really dont want to lose this email address and would appreciate some Forum Support if possible. on Yep, that's a scammer, and hanging up was the right thing to do. You can leave your phone number and get a free callback. 27-01-2022 on Let us know if there is anything else we can support you with. 05-07-2022 If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. I'll send you a PM now to assist further. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. 30-04-2022 How to Contact Virgin Media. If possible, avoid calling when you are rushed for time. It is no longer possible to create new virginmedia.com email addresses. This is useful if photos will help your explanation. 15:14. It . however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Can you give us some additional information about your connection issues so we can offer further support? To confirm, have you been able to try different web browsers? Find contact details for 700 million professionals. Have you checked out your online account for any offers available? Learn more, Have I helped? These cookies allowed us to study how users navigate on the website. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Thanks to all authors for creating a page that has been read 98,155 times. Hi Graham thanks for your reply. I'm trying to set up a new email address on my account. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. 25-08-2022 If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. A VM broadband account is required for continued use of their email service. Selectra is currently closed. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. Virgin Media does not have a contact email, so employ a different method contact them. im told to log a complaint online- which you cant do as my account is no longer active! I have tried on two home computers, my work computer and three different mobile devices. 04-07-2022 I'm afraisd there isn't a contact email address. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. They can look at options outside of the bundle deal for you. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 You can call, live message, use the community forums, or use a relay service to get the help you need. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. From here, a Virgin Media representative will be more than happy to put you through to the correct department. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. 25-08-2022 10:02 ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 0345 454 1111 - if you're calling from any other phone. All rights reserved. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. Sign up today. Try for free at rocketreach.co . on 00:53. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. To find out more about the Community check out our Getting Started guide, 10-09-2022 All lines are open from 8AM to midnight every day of the week and if you call out-of . The route now is to do it via the "My Virgin Media" account for that secondary email account . I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . Alternatively you can also use your mobile minutes to call without being charged extra. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"