Mitt Romneyran by on the street outside. 160 Central Park S, New York, NY, 10019, United States The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. Our hotel is ideally situated within walking distance of Columbus Circle, Lincoln Center and Carnegie Hall. This hotel is convenient to the major museums of NYC and Fifth Ave shopping. Tripadvisor performs checks on reviews. No oversized vehicles. Hopefully the F and B will be back in service soon I cant wait to be back here again and again, my home away from home. Thank you! Do not park at the hotel. We went to the front desk they gave us another room. What?!! Being across the street from Central Park is great, but this hotel staff truly made this visit memorable for my son. I guess I expected an upgrade to a full view of the park. Dinner. The restaurant was open limited hours with limited food. There were no tea/coffee making facilities in the room - all this a luxury hotel! This hotel has a great view of Central Park from almost any floor. We, unfortunately, were using Marriott points and had a view of the inner shaft. Discover genuine guest reviews for JW Marriott Essex House New York, in Manhattan neighborhood, along with the latest prices and availability - book now. My wife and I wanted to attend mass our first morning there at a nearby RC church. JMM's Essex House is a "tired" looking property, and for this brand to not have any restaurant or room service is unacceptable in my scoring. If the refund does not appear on my credit card in the stated time, I will be filing a dispute with my credit card company for fraud. with the kids playground also conveniently directly opposite. We hope to turn this into a 5 star stay should you give us an opportunity to turn this around during your next visit to NYC. We went to the front desk they gave us another room. The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! Which popular attractions are close to JW Marriott Essex House New York? Which room amenities are available at JW Marriott Essex House New York? The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. (Who are we kidding? Bonvoy insisted the case was in Essex House's hands and there was nothing further they could do. They did not give me that so had to sleep on the floor. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at SOUTHGATE Bar . We do luxury hotel service so much better in the UK. We were led to believe this was a luxury hotel?! Languages spoken by staff: Are pets allowed at JW Marriott Essex House New York? Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. There's a restaurant on site. Of course, the location is just superb, and everyone we met at the hotel was very helpful and friendly and made us feel welcome. I reminded her that my free night certificate would expire on 1/1/23 and that they needed to redeem it from my account prior to then. Does JW Marriott Essex House New York offer any business services? We were given a room after a long flight that had been flooded the night before. Two hours go by and it's now 4:50 and still no email from Madelyn with my confirmation. It features spa services, a 24-hour fitness center and rooms with custom designed furniture. Sincerely, JW Marriott Team, Rooms May Be Refreshed But Service is Still Terrible. In addition the front desk refuses to send water to the room. Please see our partners for more details. I truly apologize that you were not contacted by our team. Retail is sparse on these park blocks, so there's very little indigenous street life; virtually everyone you'll see there will have a camera hanging around their neck. Valet parking is available for USD 95 per day. Location. Park View room indicated in my app, or what, but that was certainly disappointing. New York City, New York 10019. The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. A computer station is on site and WiFi is free in public spaces. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. However, just two blocks east is Fifth Avenue, home to some of the most exclusive boutiques in New York City. She was clearly new and not well trained. 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. We were the first guests, Marina B. said: HIGHLY RECOMMENDED! I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! Sheryl Crowhas been photographed walking out of the golden doors, andAngelina Jolieis rumored to own a penthouse here. Among the most famous is the Macys Thanksgiving Day Parade. The location is amazing! 330 sq feet . Thanks JWMEH! There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Used award points for some. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. Spend your money elsewhere when staying in NYC. What has ensued since then is absolutely absurd. Fabulous hotel! Top room amenities include air conditioning, a flat screen TV, and a desk. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. Thank you!!! Great conversation This property always exceeded my expectations . Art Deco-style rooms and suites are elegant and comfortable, with great beds, large flat-screen TVs, and minibars. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Having lived in New York it was great being back as a tourist and staying here. Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers Looking forward to staying at this hotel againVery SOON! I just booked a standard room for my husband and I, but was pleased to check the app the day before my trip and discover that I had apparently been upgraded to a Central Park View room. Taxes and fees that are shown are estimates only. Modern take on an American steakhouse serving up killer steaks and fresh seafood. I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. This July was horrendous. Thats why hotels along the route are offering packages to allow, The Viceroy Room at the Viceroy Santa Monica; Los Angeles, CA 1. Central Park is outside the front door and the upper west side and midtown attractions are a short walk away. Many have wonderful park views, but some are showing wear despite the extensive 2017 renovations (and high price tag) and overlook a wall. Rooms with Macys Thanksgiving Day Parade views are available. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Location is excellent with easy access to subway and Central Park. We still do have our Marriott platinum status. I had a one night stay here Dec. 17-18, peak Christmas time in NYC. The Executive Lounge offers an array of freebies, including continental breakfast, evening hors doeuvres, and all-day non-alcoholic beverages. The temperature would not go above 63. The coffee was self service with a multi-functional machine to dispense espresso, cappuccino, etc. Unfortunately, my favorite restaurant in house ( Southgate) is still closed although theres plenty of restaurants nearby, walking distance to the Columbus circle. At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. Thank you to the team! In New York, the average nightly rate for 5 stars hotels is $1,131. We still do have our Marriott platinum status. This last time it was. Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. Adjacent is the 24-hour fitness center that, although it is rather compact, offers a good array of cardio and strength-training machines. JW Marriott Essex House New York 2,373 reviews #307 of 524 hotels in New York City Review Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The buffet was terrible with sub-par quality offerings yet pricey. Feb 15, 2023 fraserc907. Well, those behind the spas at JW, The Macys Thanksgiving Day Parade is truly a sight to behold so its no wonder that visitors flock to see its fabulous floats. We. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. Meanwhile, service is sorely lacking. The breakfast selections were limited by covid restrictions, but there was a good selection of fruit, cereals and pastries. The hotel offers a distinctive collection of premiere suite accommodations, including the JW Terrace Suite, Central Park Terrace Suite, and Presidential Suite. Pre pandemic we traveled extensively. Travelers looking for a truly standout property should consider the Mandarin Oriental, New York, which is nearby and has well-sized rooms with impressive bathrooms. The rooms are nice sized with furnishings that are a bit dated. Will definitely return for another stay at JW Marriott Essex House! Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. She assured me she would get it straight and email me confirmation of my refund. I have shared your experience with our team. 1, 2, A, B, C, D at 59 St - Columbus Circle. We stayed at this hotel in January and had a great stay. The staff all look very professional and address you by your name, very personalized. The only other time I had that experience was at Ritz Carlton Cancun. Sure, introverts may relish their alone time, but some just function better in smaller groups or in shorter social periods. I am so sorry to hear about this experience. Soft, understated tans and browns add some visual space, which is particularly smart in the 300-square-foot entry-level units. If you're like us and expect to get what you pay for with regards to service then you're in the wrong place at The Marriott Essex House. gourmet restaurant, 24 hour room service, housekeeping upon request including linen service, catering and function rooms, valet dry cleaning service, fitness center and spa, residential management office, on-site full-service real estate . When I travel to NY, occasionally the pricing at the Essex House is within company policy. No in/out privileges. Revel in refined luxury at JW Marriott Essex House New York. They hadn't bothered to refill the tissues in the bathroom from the prior guest. Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: Upon arrival, the hotel had no bellman to help with luggage.Also this alleged five star hotel has almost no service. Traditional Neighborhood Italian with homemade pastas and flatbread pizzas. Valet parking only. All Properties in New York JW Marriott Essex House New York Health Protected 160 Central Park South, Manhattan, New York, New York State, 10019, United States Show on map Steps from Central Park, guests of our NYC hotel are near shows at Lincoln Center, the shops and cafes of Columbus Circle, Wollman Rink and the zoo. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. But spring holds a special place in our frozen winter hearts., It seems like everyone we know is lacing on sneakers and hitting the ground running these days. Unlock your stay with the Marriott Bonvoy App, 6:30 AM-11:00 AM, 12:00 PM-3:00 PM, 5:00 PM-10:30 PM, 6:30 AM-11:30 AM, 12:00 PM-3:00 PM, 5:00 PM-10:30 PM. All the best! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. . Unlock Member Rates! Which languages are spoken by the staff at JW Marriott Essex House New York? Read the latest reviews for JW Marriott Essex House New York in New York, NY on WeddingWire. Additional luxuries include a convenient powder room, an in-unit Bosch washer/dryer, and INNCOM by Honeywell system to control the temperature and lighting. 2 Double Beds. So, in summary, I would say: Extortionate, poor service, unfriendly, but great location and we loved NYC and will be back but not to the Marriott Essex House. But jostling for a view while braving the chilly November weather is hardly the ideal way to enjoy the spectacle. There are similar hotels available. And not just pending, a POSTED charge in that amount, PLUS an additional room's night pending on my card. We decided just to ignore it and proceed about our stay anyways. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. At $1000/night peak rate, you could at least upgrade the shower. What food & drink options are available at JW Marriott Essex House New York? Some rooms provide interior views while others offer city and park views. I don't even have AAA. Tripadvisor performs checks on reviews. We went inside to check in and waited about 30 minutes total for a valet to take our keys. Your . (I wish I did more planning because we had already bought tickets in advance) Im a little sad we didnt get to experience hotel restaurant/bar because we already had plans for both the night before and the morning after, but Im sure. I can hardly imagine anyone who has stayed here ever wanting to come back unless he has a glutton for punishment. I swiped my credit card for the standard $150 security fee and proceeded to the room. Perfect locationacross from Central Park between 5th and 6th Avenues. Boasting 528 rooms and meals and board games for children, the business hotel is settled in the very heart of the city. & I have shared your experience with our team. Facing Central Park and minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. The temperature would not go above 63. Felt completely safe and secure during my stay. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. We could see the park - but our room was on the side of the building so it was more of a partial view. I would say my expectations are high. That the JW Marriott Essex House is so family-oriented will be underscored this coming May, when the hotel debuts a new Family by JW Package featuring a wealth of goodies for kids. Nothing I can do. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Lobby and common areas are very nice. Some rooms provide interior views while others offer city and park views. Valet parking is available for a steep fee and doesnt include in and out privileges. Also a lie, and I have the confirmation email to prove it. I got to be woken by the prior guest's alarm set at 5:30 a.m. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. Enjoy light fare from our late night menu. Thank you for staying with us and for the feedback! We were told other guests were being allowed to checkout later Thats great but what about other guests. The hotel also offers 24-hour room service and allows local restaurants to deliver food directly to rooms. We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! Are there opportunities to exercise at JW Marriott Essex House New York? I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. This July was horrendous. JW Marriott Essex House hosted the CNN Heroes stay, and fortunately my stay as well. One of the friendliest hotels we have ever stayed in! Thanks Essex House! Obviously, Beach Bum Holiday Rentals & Property Management, Tori M. said: I am a traveling nurse, so I often have to find housing site unseen. Restaurant with limited menu (no soup at all). Pets are welcome for a non-refundable fee; weight restrictions apply, and only one pet is allowed per room. This hotel was perfect - super friendly staff, loved being located right across the street from Central Park and close to 5th avenue (window) shopping! Join us for signature brunch selections or after-hours drinks at the cocktail lounge, which is open until 1:00am. Thats very generous gesture from JW Essex House. Experience rich history and exquisite Art Deco inspired surroundings at the JW Marriott Essex House New York. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. Essex House told me that I booked the room on a AAA cash rate. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. laura.burton@marriott.com. COVID update: JW Marriott Essex House New York has updated their hours and services. Needless to say, our We stayed at this hotel in January and had a great stay. Renovated in 2017, JW Marriott Essex House New York offers a full-service spa, a 24-hour gym, and free WiFi in public areas. This room was like an icebox box - literally. I am sorry if this was missed during the booking of your reservation, we try to be as transparent as possible since we understand how important these amenities are to our most valued travelers. Booking a hotel can be one of the most daunting elements of a trip to, Introverts are often thought to be shy and timid, though recent studies have shown that this isnt always the case. Our upscale Central Park South hotel in New York City sits adjacent to Central Park. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! The customer service here is exceptional!!! Guests can relax and enjoy a variety of beauty and spa treatments. Location Facilities Most popular facilities Paid Wi-Fi Parking Baggage storage 24-hour services Food/ Drinks Review tags are currently only available for English language reviews. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. Staff was superb, as was the stay. We love every time of the year!) The JW Marriott Essex House's premier, SOUTHGATE Bar and Restaurant is named after the iconic hotel's location on the southernmost part of Central Park. This July was horrendous. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. Imagine my surprise the day after I check out when I discover that my free night and 15k points have been refunded to my account, and the hotel billed me for $1022!! Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. Some are sleek and elegant, with marble finishes throughout and spacious counters, while others have more basic shower/tub combos with fabric curtains. Pre pandemic we traveled extensively. Opened in 1931, the hotel is 44 stories tall and contains 426 Art Deco-style rooms and 101 suites, as well as 147 condominium residences. With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. The only person who seemed to be even remotely interested in trying to assist me was Vuong in Accounting with Essex House. . more. No room service. JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen The concierge breakfast buffet amenity for elite members may be about the best in the country. For a NYC hotel, the rooms are substantial in size! Ideally located facing Central Park, minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. Prices are subject to change. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Thanks to the nearbyLincoln Center, many celebs make appearance in or around the hotel. Came back down to get a different room - no apology. The upgrade was very much appreciated Bellman Mr Q was very helpful and courteous Felix at the reception was professional.Its nice to meet Madeline . I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. I have shared your experience with our team. Set beside Central Park South in the heart of downtown, JW Marriott Essex House New York is a classic hub for enjoying the parks, theatres, boutiques, and culture of Manhattan. There was a covid breakfast at no additional charge. The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. This room was like an icebox box - literally. We went to the front desk they gave us another room. JW Marriott Essex House New York 160 Central Park South, New York, New York, USA, 10019 Tel: +1 212-247-0300 LaGuardia Airport Distance from Property: 10.3 Miles Phone Number: +1 718-533-3400 Visit Website Alternate Airport Transportation Go Airline NYC John F Kennedy International Airport