The 24/7 chat is turned off and nobody bothered to respond to my email. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Any orders cancelled within 14 days of being placed can be cancelled for store credit. 1200 Wall Street, Floor 2 If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). A cookie is a small file which asks permission to be placed on your computer's hard drive. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. what is the average shipping time? See Profile. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. You would have received multiple shipping notifications if this is the case. I would never recommend purchasing from this company unless you don't care if you ever get the item. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. However, this is out of over three hundred reviews. Products used:None, I never received them. The company helped issue credit for this matter to purchase a new item as soon as possible. We're sorry to hear about the sizing issue. I HAVE MY TRACKING NUMBER. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I am so disappointed and will NEVER ORDER AGAIN! If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Here are 8 tips for writing great reviews. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Thanks for your feedback. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. LUCY IN THE SKY Help Centre. Check out what 6,872 people have written so far, and share your own experience. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. This is the one Sky contact number constantly referred to as being dedicated to customer service. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Also no updates on arrival or even if I will ever get it. You can email us at resolution@lucyinthesky.email! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks for your feedback. This may prevent you from taking full advantage of the website. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Products used:None package arrived too late. . We'd love to make sure we make this right and find a resolution. Pepper's Lonely Hearts Club Band. You must not establish a link from any website that is not owned by you. Mar 16, 22 (Updated: Sep 23, 22) She even helped me cancel an order and issued my store credit instantly. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. There are no fees if you pay on time. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. These companies are a dime a dozen, you can 100% find another that actually values customer service. I DO NOT RECOMMEND THIS COMPANY! Hi Teagan, Thanks for your feedback. Hi Matilde, So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Lost or stolen. I am beyond disappointed in this company and its respect for its customers. Background and inspiration Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. I will definitely order from this website again. Please email us at resolution@lucyinthesky.email so we can assist you further. Search. Lucy in the Sky, Inc may change this policy from time to time by updating this page. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. GetHuman does not work with Sky's customer support operations, directly or in any . This policy is effective from 01/01/2016. Shipping was supposed to be 5 business days. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. We're so sorry to hear about the order. Contact Us. Beyond disappointed. We're so glad you were able to utilize our 24/7 chat! Please email us at resolution@lucyinthesky.email for further assistance. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Save ur money and timego to windsor insteadur going to end up there regardless. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Sky Fax. I reached our to the company and got a fast response from them. Account and billing. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Every item was shipped separately and weeks after stating they were stated to arrive. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Check out what 6,964 people have written so far, and share your own experience. We do try and post a disclaimer that this does happen with sequin styles. In the case of any change-of-mind or sizing issues, we offer store credit. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. I messed up my address and they were quick to help and fix my mistake. Horrible company and horrible customer service. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Poor Customer Service! You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. -Kate, Lucy in the Sky is an absolutely horrible company. The dress is also incredibly thin and doesn't have much structure. You may store, print and display the content supplied solely for your own personal use. Completely different material than pictured. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. We cover the cost of all domestic return shipping for all styles. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). -Kate. We'll send her your regards! I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Sharing is caring! HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Do you agree with Lucy in the Sky's 4-star rating? 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. 2. The customer service and chat support feature here is great and really easy to use. If i order now when i will receive it? You can email us at resolution@lucyinthesky.email for any further assistance. I have never been able to complete a return that quickly. Haiker Rojas. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Our styles are designed exclusively in Los Angeles. - Kate, Hi Gosset! . For further information, please visithttps://help.afterpay.com/hc/en-au/. Check out what 6,864 people have written so far, and share your own experience. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. We have no idea when the dress will arrive or if it will arrive on time. -Kate. I had a few concerns about my order and my online team member Danielle M. was very helpful. Please use the following size guide to help determine your size of clothing. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. I know it's still only Nov. 15 but I do not think this dress is coming. Sky's customer service number. -Kate. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Not only was she patient but she was quick and so attentive. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. They do not have number to call. I foresee no dress, no money returned and no reply. Luckily I was able to return it and get store credit pretty quickly. I am doubtful now the dress will come in time (or ever) for my event. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Please reach out to us for the advanced credit prior to making a new order! The stated ship times cannot be altered with the delivery method. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. I'm convinced company is run out of a basement and lack computer skill to process anything. i live in texas and ordered a dress on sunday earlier this week. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. We're sorry to hear that you had issues with your order. Finally, the Trust Mamma rating is four stars. She offered me advanced credit and provided easy instructions to do so. Find out how we combat fake reviews. Don't waste your time or money, just go somewhere else! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Please email us at resolution@lucyinthesky.email so we can look into your refund. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Then, the item never ships. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Unfortunately, we are not selling our styles to other retailers at this time. For international customers, return postage is the responsibility of the recipient. It was nothing like the picture. My learning training provider was City and Guilds. Hi KM, If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. there is a dress i like but it is all out of stock. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. I ordered a dress on October 2,2019 and still not dress. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. WHAT INFORMATION DO WE SHARE WITH OTHERS? If you placed an order without an account, you can use the same email to create an account to access your return label. Chat is only option and that takes hours to even get a chat representative. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. We're so sorry to hear that your order had quality issues. Hi Bailey! Our privacy policy, which sets out how we will use your information. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. We're so sorry to hear issues with your order. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. We had the same issue. It has been such a negative experience. Supervisor. Her level of customer service was fabulous. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Phone Email. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Images copyright 2023 Lucy in the sky inc. All rights reserved. Hi Natalie, Please email us at resolution@lucyinthesky.email if anything else. i ordered 2 dresses october 2 and need them for october 11. thanks! Thanks for your feedback. We're sorry to hear that you had issues with your orders. . Please email us at resolution@lucyinthesky.email so we can assist you sooner. DO YOU SHIP INTERNATIONALLY? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Hi Melissa, The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Please email us at resolution@lucyinthesky.email so we can look into this for you. I had an issue with my dress being see through and needed a replacement soon for an event. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. Products used:I ordered a dress that NEVER was shipped. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). 0800 840 0202. Lucy In The Sky Login. Please note that business days do not include weekends or public holidays. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Copyright 2023 Lucy in the Sky inc. All rights reserved. We'd love to hear from you so that we can find a resolution. Hi Elena, Thanks for your feedback. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. -Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? He understood my issue, addresses it and rectified it. This cost is not covered by us and is charged directly by your local government. Please email us at resolution@lucyinthesky.email so we can assist you further. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Email: shop@lucyinthesky.email - replies within 24 business hours. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Yet Lucy in the Sky refuses to give a refund. Not Available. Not to mention that the slip underneath hardly covers anything. Business days do not include weekends or public holdiays. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. 0333 7591 018. Lucy in the sky is our GO TO for all things special occasion.