Compliments and complaints. If at the conclusion of your complaint investigation, you are unhappy with the way your complaint was handled or with the final outcome you have a right to apply for a request for review. By law, Northumbria Police must refer certain complaints to the IOPC, including those with an allegation of serious corruption or serious injury. Trespassing considered to be antisocial behaviour covers those situations where people have entered land, including water, or premises without lawful authority or permission. We will respond as soon as reasonably possible. Unsatisfactory Performance Procedure (UPP) this may be invoked due to an officers inability or failure to perform their role to a satisfactory level where there is no evidence of misconduct. Is someone in immediate danger? For people who are deaf, hard of hearing or speech impaired: 07786 200815, If you are calling from outside of England & Wales, please call: (+ 44) 1661 872 555. They are impartial and independent from Professional Standards Department; they have no prior knowledge of your complaint and have not been involved in the investigation. If you are calling from outside of England & Wales, please call:+44 300 123 2040. How do I get an update on the progress my report to Action Fraud? The relevant review body will look at whether the handling or the outcome of your complaint was reasonable and proportionate. People swearing at you and making abusive remarks, People doing things to frighten, intimidate, or scare you, Damage to your property or car or having things stolen, If a crime is happening now or someone is in immediate danger, call, Is it an emergency? It is really important that you provide as much accurate information as you can. Northumbria Police is the territorial police force that police areas of Northumberland and Tyne and Wear in England. This will ensure that you send your review request to the correct organisation; your letter will also tell you when your review must be received by. You can also have a read of our recent Newsletters. If you are the victim of crime or have witnessed any non-emergency incident occurring within the Northumbria Police area use ouronline reporting form below. The investigator will also provide some explanation or rationale for the complaint outcome. northumbria-confidential-hotline@northumbria.pnn.police.uk, countercorruptionunit@northumbria.pnn.police.uk, Accessing data on the force computer system. These issues and awareness are continually raised in The Standard. If so, please call999now. You disagree with the decision not to refer the officers or staff members conduct to the Crown Prosecution Service (CPS) for a decision about whether to bring criminal charges. Contact telephone number *. If you think you've been a victim of hate crime, you should report it as soon as possible. We recommend registering your property for free at https://www.secureassetregister.com/en-gbit only takes a few minutes and could help you get your property back if it is lost or stolen. The fraud is happening now or the fraud has just happened. Data matching allows reports from different parts of the country to be linked through analysis. If you have a matter that requires local police action or assistance, please contact your nearest MSP post. In order for us to positively identify and assist you with your enquiry, we require the following information from you. Not a valid complainant You have not witnessed the alleged conduct of an officer or member of police staff or are not directly adversely affected by such conduct. Please reach out via the details below and give us a follow on our social media channels. In this case, use our online form. A Force Wide bulletin called The Standard continues to raise awareness and learning. That way, our specially trained officers can look into it. You'll be informed when a suspect is arrested, charged, bailed or sentenced. 0191 221 9800enquiries@northumbria-pcc.gov.uk, Home>Contact & Feedback>Contacting Northumbria Police, Whether youre looking to report a crime, contact an officer or find your nearest police station you can do this online here , https://beta.northumbria.police.uk/contact-us/. Inclusion and Community Engagement Manager Rebecca Croser Telephone: 0191 260 4215. Hate crime is any criminal offence that is targeted at a person or group of people because of prejudice or hostility, such as race, religion, sexual orientation, gender identity, age or disability. Tel 0191 221 9800. The NFIB is also hosted by the City of London Police. The maximum disciplinary outcome is a final written warning. Remember to report a crime or incident please use our report an incident form. If you have lost an item of property, we recommend that you make reasonable enquiries in the area. The Financial Conduct Authority has details of known fraudulent Civil Asset Recovery Agents. You can also contact the police by calling 999 to report emergencies or by calling 101 for non-emergencies. These include mobile phones,identification documents, weapons and war medals. If it turns out to be nothing, thats good news. Michigan State Police Posts; Printable Post Directory; View MSP program descriptions and organizational structure ; Contact Numbers for Frequently Requested Services: Commercial vehicle enforcement: 517-284-3250; Concealed pistol licenses . Contact. If your complaint is submitted more than 12 months after the incident you should provide an explanation as to why it has been delayed. If so, pleasecall999now. You do not think that Northumbria Police made the right decision about whether an officer or staff member you complained about has a case to answer for misconduct, gross misconduct, or whether their performance was unsatisfactory. If you think you've been a victim of hate crime, you should report it as soon as possible. Is there a time limit for making a complaint? Concerns were identified around the risk assessments carried out either at the time the person(s) was reported missing or during the period prior to them being found. Usually the officer will arrange for a letter to be sent to your last known home address informing you to contact Northumbria Police to arrange a collection. If you are a business, charity or other organisation that is suffering a live cyber attack, please call Action Fraud on 0300 123 2040 immediately where specialist advisors are waiting to take you call 24 hours a day, 7 days a week. Call0300 123 2040Monday to Friday 8am - 8pm. In this case, please contactyour local councilwho should be able to trace the vehicles owner and arrange for it to be removed. Victim has a favourite officer or frequently requests a certain officer, Unexpected visits/ welfare checks by the officer, Domestic abuse investigation is steered towards low level/ quick resolution, Unnecessary communication i.e. If there's no immediate danger, use our online form. Please note, if a passport or drivers licence is handed into the police station, they will be forwarded on to the DVLA or Passport Office. They will not be returned to members of the public for security measures. Marketing Not if you dont want them to. At the conclusion of the investigation the investigator will provide you with an investigation outcome letter. If the nuisance noise is causing an ongoing disruption, useour online form. Northumbria Police will investigate reports of crime referred from Action Fraud and will give you regular updates about the progress of your case. It is important to understand that a person who presents as being drunk and disorderly may in fact have another medical condition. We appreciate any intelligence we receive, however this pageis NOT monitored 24/7 and this form is to be used for non urgent intelligence only. The courts can also impose a more severe sentence than for a similar crime with no hate motive. Of course, if you suspect an immediate danger pleasecall999now. You can request a review against the decision made by the Force Assessor not to investigate your complaint on the grounds that it is not reasonable or proportionate. Communications Department and investment in Contact Handler resource. Because Crimestoppers is an 0800 number, calls are free from a landline and don't show up on a BT or cable phone bill. Do you need support right away? We are committed to preventing crime, protecting the vulnerable and helping those in need. This helps teams find long-term solutions . If it turns out to be nothing, thats good news. If lost on public transport, we recommend you contact the operator. It also includes people trespassing on railways and other private or industrial land. Action Fraud is hosted by City of London Police as national policing lead for fraud. The recipient may not always be your local police force. You must contact the officer in charge of the case directly to discuss the return of the property. We will take steps to make sure we gather all the relevant information and keep you informed throughoutthe process. Does it feel like the situation could get heated or violent very soon? Medical attention provided to persons who present as drunk and incapable at the earliest opportunity. Do you need support right away? The abuse of position for a sexual purpose is defined as: "Any behaviour by a police officer or police staff member*, whether on or off duty, that takes advantage of their position as a member of the police service to misuse their position, authority or powers in order to pursue a sexual or improper emotional relationship with any member of the public. If youd prefer to give information anonymously, please call Crimestoppers on0800 555 111. Your details. Reports are then triaged to determine those that are highest risk, threat or harm. This includes taking unauthorised short cuts through a garden or building. If a complaint is made a long time after an incident, it can be more difficult to obtain evidence to investigate it further. Specialist officers will assess your information and, where appropriate, investigate the website and work with partners to remove it. By using this service you agree to the Terms and Conditions, found HERE. Misconduct Meeting - this is takes place when an individual is found to have a Case to Answer for misconduct. You may beable tokeep the item you have found on the understanding that, if the owner comes forward, you must give it back. Communications and Engagement. Serious conduct issues are allocated to the Professional Standards Department to investigate. Examples of the type of behaviour you may wish to report are disclosing of confidential information, criminal associations and abuse of position for sexual gain. and Conditions, More The site also provides links to organisations that can offer support and advice on hate crime related issues. If you are at all concerned your call could be traced, reassure yourself by dialling 141 before 0800 555 111, which blocks your phone number. The Force regularly reviews updates from the IOPC to reflect on learning across the country. If you are reporting a lost or stolen foreign national passport, please visit your local police station in person. Other reflective learning identified the need to record clearly what areas had been searched. If the nuisance noise is from a single one-off event, please contact your local councilsNoise Team,who should be able to investigate and advise you on the next steps. In this case, please contact yourlocal councilwho should be able to investigate and take action if needed. Anti Social Behaviour . Will my complaint be referred to the Independent Office for Police Conduct (IOPC)? Whilst young people are often perceived to be the main offenders, it covers a whole host of crime and behaviour, from inconsiderate parking to noisy parties. You can see details of your local Neighbourhood Policing Team and can contact them directly by: Using the 'Use My Location' button above - which will attempt to identify your local team. Hate crime is upsetting for victims and their friends and families, and creates hatred in communities. Contact. True Vision provides information for victims and the public about what hate crime is, why it is important to report it when it happens, and sets out the range of ways hate crime can be reported, including via a new online reporting form. Local policing teams are groups of officers dedicated to serving the community. Any allegation that a police workforce member has used their police status, knowledge and powers to deter a victim from reporting, to harm or discredit them or to undermine a police investigation will be treated with utmost seriousness. You will be contacted by the investigator to discuss your complaint allegations to ensure that your concerns are understood. We have a responsibility to prevent domestic abuse, protect against the risks of having domestic abuse perpetrators in police roles, and to protect all sections of the community from it. Theyll most likely ask for the following: Use our online form. If you have a genuine concern about something youve seen or heard, wed much rather you tell us than keep it to yourself. Please note, if a passport or drivers licence is handed into the police station, they will be forwarded on to the DVLA or Passport Office. This letter will usually contain a property reference number with details stating where to collect the property from. Please have the following information available, if possible. Do you need support right away? Reports to Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which assesses the reports in order to identity those cases presenting the best opportunity for police forces and other law enforcement agencies to investigate. If we do need to get in touch for any reason we will be extremely discreet. If you think you have been treated unfairly by the police or that the standard of service fell short of your expectations, you have a right as a member of the public to make a complaint. The Police Constable Degree Apprenticeship. Benton Lane. I know the person who is committing the offence against me? Open Monday - Friday: 9am- 4pm Call: 0800 011 3116 Email us: NVWS@northumbria.police.uk In an emergency, if you need the police, call them on 999 You can contact the police in a non-emergency on 101 or by using the online 101 form at www.northumbria.police.uk It may be investigated independently by the IOPC or it may be returned to Northumbria Police to investigate further. A dynamic risk assessment should be carried out taking into account all of the given circumstances. If you have had property seized by police and would like to query its return, you must contact and speak with the officer in charge directly.