I should of submitted the issue within 3 days of receiving the order. Answer (1 of 57): Immediately contact the company you placed your order from preferably by phone & inform them of the error. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Poshmark's position was that it was advertised as size 4. Does anyone know what is going on? To continue to show support for me and my efforts, check out my cruelty-free, woman-owned small business, made in the USA! If your seller doesn't ship your order within 7 days of purchase Purchase of designer jeans, new with tags, Poshmark is withholding my $720.00 payment and no one fomr poshmark suport witll get back to me, Poshmark is the worst ever when it comes to support and scams, Receive a shrunken sweater, Poshmark sided with the seller and wouldn't let me return it, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am absolutely disgusted. Sold a bundle of shoes to buyer (3 pair). Posh just keep increasing the difficultly for a 75 + individual to get his money back and mail the item back. I cant buy anything either it says my card info is invalid but it right? I've tried to contact customer support but keep getting ignored. - Seller delivered shoes listed new but are used. Which I DONT HAVE. how do these people just not answer. Too bad for buyer. In the first scenario, you have two options. When we receive your order (package) we will send you a notification email. Decline. Could not edit profile. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Archived post. I said absolutely not! than the seller says its damaged. Omg Im in the same boat! You can change your email address directly through your Poshmark account. All of the items in my closet vanished without a trace. For either scenario, buyer protection in Poshmark allows them the chance to report the incident and file a claim with all relevant proofs within three days the timeframe wherein the Paypal payment to the seller is on hold for release. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Im having the same problem but only I cant print the label to ship sold item. For that I only use PayPal.. Good for me, good for the buyer.. Why does my account keep saying unable to buy at this time? I wrote and awaiting reply. but waiting on customer service is like watching water drip. Lol, I take PayPal.so that wouldn't be an issue if you shopped my closet :). USPS says its delivered but it never got to me. I am livid. I live at 1122 Lyall St., Esquimalt, British Columbia, Canada. Thanks, I have found the address of Posh and a phone number I don't know of its for tech support but it's a phone number that connects you to a Poshmark representative. Since July, and there is NO reason for it, and every time I write to customer support they just close the case and don't fix it, and yes, I sent in my ID. New comments cannot be posted and votes cannot be cast. Yet, I don't have any emailing saying I would have a hold etc? Ive purchased tons of stuff and sold many and I never encountered this issue. does this mean my account has been suspended? Im interested to purchase this item from your closet, but for some reason, my Poshmark account is acting up. Did anyone resolve this issue? They keep asking me to verify my identity with a DL or passport to purchase an item.?? Ignore my above post. by in enns military base 1940 best acl surgeon uk in enns military base 1940 best acl surgeon uk Nothing has changed it just all of a sudden started doing it 2 days ago and I've never got a response from postmark?!! Item was sent using USPS Mail. Very disappointing. Sellers have up to 7 days from the date of purchase to ship an order. Same issues here! Fortunately I paid with paypal, so hoping they will straighten it out for me. Want Paoshmark to issue a Return label to the buyer that rejected my jacket. Also Ive been trying to post the same dress for an hour and after I fill everything out it disappears they are updating some systems so hopefully these are just temporary glitches. From the dropdown menu, select Sent the wrong item. poshmark delivered to wrong address. I'm so irritated! Hopefully theyll pony up to cover the cost for you and the seller as well. Can't buy or make an offer (says try again). Seller sells item to be rejected and buyer gets money back and keeps item. My account is brand new and I'm experiencing all of the issues mentioned here! Of course, I am waiting, and waiting, and waiting for a response to my emails to Poshmark, and wondering if I will ever see the $230 I spent on these coats again. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. I see tons of stuff I want to buy . Can you keep a misdelivered USPS package? You cannot currently perform this request. I have for the second time this week, gotten and error message saying Sorry, You cannot currently perform this request. It is in fantastic condition.. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. Desired outcome: Sorry! I purchased a pair of WHBM skinny jeans from seller @lisalamy516 that were new with tags about $80 after tax. Basically the scam is this: The seller makes a sale, slightly alters the Poshmark provided mailing label so it looks like the item is shipping to the correct state, city, location. but then ships a random package (or in this case small envelope containing who knows what) that is actually delivered to another address very near to the buyer's! I'd do that and make a claim with USPS, I can open a case for damaged items, but I am not sure if the seller or the neighbor damaged them. Select Done. Funny that I happened upon this topic. if anyone figures this out is love to know why? Made me laugh. I love your entirely rational comment, but then you added that last line. I've said it before and I'll say it again, you pay people minimum wage to do things you get minimum performance. I hope that information helps you. This often happens when someone uses a private mailbox rental company like MBE. all of us are dead webtoon characters. hi! It turned up the following day. Placing an order to Planet Express delivery address. He told me it was a valid tracking number but to a different address. Then 2 weeks latertwo pencils arrive in the mail!!! Im going to look into getting a PO Box. I did chat with the Seller where it was recommended to work with USPS first because the order shows as being delivered in the Poshmark system. What do we do? poshmark on protectors the buyer, no support for sellers. Poshmark delivered to wrong house. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. So i deleted the account. When placing the order at Poshmark, use it as the delivery address for your order. Thats really where my confusion lies. Description: Delivered to the wrong state. After a lot of phone calls and investigation they tracked down photos of these packages and sent them to me. None. Select Sent the wrong item. Overnight my account erased all my current purchases including those awaiting delivery as well as previous purchases and my likes. I like a refund for $441 or a gift card to Poshmark for my refund of $441. I'm having this problem to and need help. Couldn't get an answer, couldn't list anything, couldn't like anything. Was this information helpful? Same thing going on here. All sales are final regardless if the buyer is satisfied with the merchandise or not unless of course if the reason for the dissatisfaction falls under either of the valid reasons above. I received it today, but the package had been opened. 2022 Beckoning-cat.com. I am trying to respond to shoes I received that are used sold as new. If anyone could tell me where I can find the reason for this message I can fix what I need to and go back to being a happy posher. Not only that, but the pictures of the packages showed that both packages were tiny and thin and it would not have been possible for a big coat to fit in either one of them! On 6/15 MC declined transactions. I've even sent them multiple messages on Instagram. thrives on mutual respect and positive energy. Once the company processes your claim and reviews the case . admitted that it was delivered to the wrong house, the neighbor said she opened it, and then it was left on my porch (open). The Return Scam happens when a buyer is dissatisfied with an item, for one invalid reason or another, that they have just purchased. Were they able to fix the problem? mcgilley state line obituaries. I think I'll switch to Thred UP! Now I know why there is no phone support. Any help. I opened a case because I ordered Michael Kors shoes and I was very disappointed with the outcome of the case. I didn't get a lot of my packages. It says I'm unable to buy for no reason! There is no way to remove it. How is that fair to the seller? They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. Seller posted rhinestone tshirt when received the neck had been ripped off. Get your order as described or receive your money back. They even ask me for my phone number I didnt give them my number but maybe it with help you?! Select Sent the wrong item. Same! Apparently these people are only willing to pay $5 for ANYTHING in your closet, whether it's an authentic hard-to-find Coach bag or a vintage Versace dress. I need my money back or for the items to be delivered as intended. I was outside watering at the time they said they delivered, no mail truck or delivery person seen at that time. I emailed the support team, but they don't answer. Fast delivery, full service customer support. Never give your personal information, phone numbers, or bank account details if ever they suggest resolving the dispute with money involved. They usually get back quickly. They responded in about 2-3days. After many purchases it now won't let me buy! Keep in mind these are the EXACT Poshmark tracking numbers attached to my two orders. I went to the post office multiple times and they did not have the package. I like here only for post closet, but when u buy something o someone but something of ur closet is expensive, and I don't have good thing for to say, my last time when someone buy something in my closet, posh take 20% off of the item, and I know that, but make me mad they not refund me the cost for shipping :-(, I send to posh a hundred of email .. And doesn't answer! I didnt even get a notice about anything but this makes sense and could be an issue with me too. Thanks, I understand how to open a case with Posh, just wondering if anyone has insight with the specifics of this situation. Any extra costs will be deducted from your earnings/credits. I'm currently having the same issue, it's beyond me how horrible this customer service is . Then you wait. My problem was my billing address was the one on my card and the one were to ship it was my house . All of my payment methods have accurate information(Ive been purchasing things for months) and up until yesterday I couldnt make an offer/purchase anything it keep saying Sorry something went wrong Ive contacted there support and nothings come of it. Go to your account tab and then tap on My Address'. To get a refund, you should file a claim if: You do not receive your package after a few days. want a refund for most of the $13 that the ripped me off for the additional shipping. This scam usually targets sellers with high-end or designer closets. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. I purchased a pair of WHBM skinny jeans from seller @lisalamy516 that were new with tags about $80 after tax. While this service is designed to primarily protect the buyers from ending up with fakes, sellers can also benefit from it as an added layer of proof to validate an items authenticity. Now I wonder if the post office does determine they messed up if they will refund the seller. For sales of $15 or more, you keep 80% of your sale and Poshmark's commission is 20%. Thank you! It's easy! I opened a case and contacted Posh about the situation, so I am hoping for an answer today. My name is Ana Hilton. . Select Report Issue. 94025 They shipped but sat at same post office for 2 weeks. I filed a case with the local post office but I have no idea if when they scan deliveries they are stamped with GPS data or not. First, let's identify the valid reasons that guarantee refunds from Poshmark: The buyer received the wrong item. Scammers are exploiting a PayPal policy by stealing tracking code numbers and sending miniature versions of a large items. i have been scammed, thy want the clothes fast, they to send check or cashiers check, i say no. I keep getting the error messages described here. Ive had 4 items purchased and the sale immediately cancelled. I tried to make my first purchase today as a new posher and when I filled out my shipping address it told me Sorry, the shipping address you entered is invalid. Anyone have the answer to why this is happening??? I have contacted Poshmark support numerous times, and this issue is still ongoing. Select from a previously saved address or add a new one by selecting Add Address'. It takes 3 or so days, but they usually bring the stuff down to us. Welljust got regular in app news notification of vacation hold being set! The item does not fit the buyer. I was upset about this and felt as though she was denying that she could have made any errors. 2nd Step [A] - Use Your Planet Express Address For Placing an Order At Poshmark. for some reason something I purchased got canceled and now I can't make offers anymore. I thought this was a great place to buy and sell but I see this is one sided. This comment was posted by a verified customer. I purchased two Patagonia jackets (from what I believed to be two different sellers) on the same day, without looking at the seller profiles. Meanwhile I cancelled my order with Poshmark. Ships from United States. Refund.active customer service phone, Returned order thru ups Jan, 2nd requesting refund 54.13 for order too small, did not order this item but was debit from my checking acct., was not my size, returned file dispute with bank I don't know what is going on with this order just want my money, feel like I was scammed, order posh mark [protected] ca, 12/09 (5914) Debra Dinkins 3500 Ashe Rd, Bakersfield, CA 93309, I just want my 54.13 back, Desired outcome: Sellers and Poshmark have no control over when exactly the item will arrive on your doorstep or mail (if you prefer to receive in a post office box). Open a case with Poshmark. I have no clue, Hi everyone! Want Paoshmark to issue a Return label to the buyer that rejected my jacket. Moissanite Diamond Round Stud Earrings NEW. I have been a frequent customer of PoshMark for over two years.