At the time we purchased the coach it was brand new and only had ***** miles on the odometer. How can these issues that were reported to Thor when our coach was new, now be null and void? Mechanic's Assistant: Are you fixing your Chassis yourself? ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. We have documented the roof concerns in case it does happen to be a concern. After changing the engine battery the radio and backup camera will not work. Your actual payments may vary. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Couch framing falling apart from 1in screws being used. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Watch on. Built-In Skylight. This shouldn't be happening. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Based on what was submitted to Thor, we see no warranty concern. Want to request a quote on this unit? The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Report post. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. 2017 Thor Challenger XE Rear and side cameras and radio not working. Across from the sofa is a booth dinette. My Thor Rize was not properly built. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. We want **** to act in good faith and resolve these longstanding issues. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Satellite. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. It has generator in it but does not work. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Also if your GFI isnt easy to locate, you may have one on the inverter itself. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Number Of Televisions. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Contact Us. You might find those release tools with the manual for the radio. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Thanks for the suggestion. Provide us with some basic info and well appraise your RV. . I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Class Cs with the beloved luxuries of Mercedes-Benz. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Ill keep taking all suggestions and look a while longer. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. The A.C.E. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. This allows the radio to run with the ignition key off. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Thanks for the replies. All payments are with approved credit through dealer lending source. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. They said they would me someone to service the vehicle. Thor is offering to repair by patching roof. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. . All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. I am waiting for **** to call us back. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. I guess that is the million-dollar question. I admit, we were naive in thinking that the labor charges could be so little for such a job. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. **** did send the new flooring to CW. Step inside and find a 68" jackknife sofa to the right of the entry door. Paint. The pivotal combination of large Class A amenities with more power than a typical Class B RV. The other is a inline fuse, wired off the use,store relay battery lug. The owner listed is **************************. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Across from the bed there is even a place for an optional 32" LED TV. We pay our bill every month We were told to take to ********* ** or *********. Submitting a response indicates a willingness to work with customers to make things right. At this time Im satisfied that they Thor Motor Coach has reached out. Terms may vary. Of course, at our expense. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. We reached out to Thor and la mesa and they say its our problem. We have a 2017 Thor motor home with a radio installed backup camera. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. There authorized service center is telling me not to get roof patch but replaced. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Learn More Class B Please contact us to verify info, and to check availability as our inventory changes rapidly. The radio may well be powered by the house batteries. Awning attempts to extend while driving. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Doesn't look like I am getting power to the radio since battery replaced. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Not just one but every single seat in . Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. They gave **** rv support ***********. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. purchased in July 2022. $97,999. All warranty info is typically reserved for new units and is subject to specific terms and conditions. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Like most: All went so smoothly from our first email to our going through the American Canadian borders. One previous owner purchased it new.We have had multiple issues with the coach. Brand: Thor Motor Coach. * This post was edited 03/23/19 02:00pm by bobndot * There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. ************************* was working with us right up until he moved to a new position in March of 2022. This just sends them a link to it so they can take a look. Payments are with approved credit. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. This is an independent, unofficial site. Wondering if the converter is shot. Our 2019 ************ Motor Coach seats have started to completely disintegrate. I have a full side slide on my 2016 Thor Ace 30.2. He was so laid-back and his knowledge was extensive on the motorhome. Now we have two new bids one for $4,500.00 from a subcontractor. They have it completely gutted to repair it. BBB is here to help. All of this back and forth is not fair to us, the consumer. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. We have been diligently working non-stop to get the flooring and heating breech issues resolved. If you wish to set up a factory service appointment to discount you the $2000, please call ************. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Any price listed excludes sales tax, registration tags, and delivery fees. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Listed 27 weeks ago in Cass . The same way they want they money on time, Included my vin number thor vegas **** 2022. As the smallest motorhome option, camper vans are welcome virtually everywhere. 2003 Thor Motor Coach jazz. Is there a video or "How To" instruction on removing window, fixing problem and replacing same?