We will also add sales or value added tax on our fees as applicable. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair What are the viagogo Terms and Conditions? Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. This does not prevent us from varying these terms without reference to them. I'm Travelling - where and when will I receive my tickets? 5.4 Making Adjustments. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.11 Collecting Payment. 16/06/2022 . You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. The ticket was sold as 150 capacity, But is it legal for Viagogo to charge me such extortionate fees? 1.1 Introduction. 2.13 Seller Payment. How do I find tickets I've already downloaded? Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Jason Ridout, Listing number [protected] We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. I wrote to your office requesting refund under 14 days and was ignored. 2.10 Collecting Payment. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. On the web site it claims I have been refunded so I cannot send an enquiry. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. 6.11 Permitted use. Additional information can be found in our FAQs and on the ticket details pages. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. This is not OK and I would not use Viagogo again. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 2.6 Pricing Formats. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. We often link to other websites, but we can't be responsible for their content. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Why is the price printed on the ticket different to what I paid? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Note that Your payment may be withheld if you violate this clause. To list as a Seller, You must provide a valid credit or debit card. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. This is so we can promote the sale of tickets and items that You list for sale. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You may find other users information to be offensive, harmful, inaccurate, or deceptive. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! To register, You must provide your real name, address, phone number, and email address. Welcome to viagogo's online ticket exchange (the "Site"). Can I buy tickets that are personalised with someone else's name on them? I was told on your website that the fees are made clear but they were definitely not. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I therefore would like 40 refunded to my account please. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 6.7 Third Party Information. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. How do I find tickets I've already downloaded? In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. This was a completely missold ticket at a great expense. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. 6.9 Change or Suspension of Site. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Note that this is separate from any VAT viagogo is required to charge on its fees. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. It states that if an event organiser offers tickets to . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 5.2 Violations, Termination and Suspension. 10 Things Most People Don't Know About anyabraddock. Report a violation. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. 3.2 Other Information. Viagogo complaint: 50 euro charge of cancelled ticket sale. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 2.1 Requirements. Search for the event that you would like to sell tickets for. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). We do not charge any fees for relisting tickets that you have originally purchased from us. power bi relative date filter include current month; viagogo charge for cancelling sale. 7.5 Miscellaneous. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Please note this does not include any VAT that may be payable on fees We are required to pay. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. When We receive an offer by bank transfer, We will check to see if the bank account is valid. We take no responsibility for such issues. This is misrepresentation. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. We may also first deduct any amount you owe us from any amount we owe you. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2.11 Ticket Fulfillment. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. In Eastnor castle, not specified as outdoor. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. Click here to get notifications about new complaints of Viagogo. My event is cancelled or postponed - What do I do? Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location.