Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. No, you cant. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. The system prompted me to log in. About Us Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. We use Orville Redenbacher popcorn kernels from ConAgra. Lux Box What Phone Number Do I Use to Request a Fandango Refund? If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. We can accommodate small private groups (birthday parties, camp outings, etc. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Wow! Films in 3-D may not be available at all locations. Are military and student discount tickets available through Fandango? I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. Where can I find information about closed captioning? Visit your local theatre the find out details on matinee hours. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. IMAX When it comes to the tickets purchased for a special pricethey are nonrefundable. A Child ticket is 2 to 12 and a Senior ticket is 60+. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. for additional tickets. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Do not waste your time purchasing from Fandango. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. View detailed list of Movie Club credit usage and renewals. Do it in the middle of the night. And you NEVER get the "forgot your password" email. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Just ridiculous. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. General admission for all adult tickets purchased for performances during matinee hours. It usually takes about 72 hours for the Customer Support team to respond to your query. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. We may also accept certain theater partners' gift cards for their theaters. NC-17 -- No One 17 and Under Admitted. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. They refuse to give refunds via email or chat. Go to Cinemark :). Gift Cards Offers. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Employment Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. In lieu of Birthday Party events, we are offering Private Watch Parties. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. Claim your profile to access Trustpilots free business tools and connect with customers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Paragon Theaters is proud to be a partner of Fandango. You will need to have your receipt or transaction numberon hand. They would rather lose customers who have been using them for 10 + years than giving a credit. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. For extenuating circumstances, please consult theatre management. I heard that if you get tickets of Fandango you get a QR code - Quora Click on the link you can find under a headline Refund/Exchange. I will never use this service again and I was shocked when. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Is the ratings system a law? Sorry, but all credit cards used must have a U.S. billing address. Do You Offer Military Discounts? Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. You can check your gift card balance here. Press I received a Fandango giftcard for Christmas. This along with their surcharge makes them not worth the hassle. Before leaving the auditorium, please check around your seat for any personal belongings. What is Your Rated R Policy? No children 6 and under are allowed into a "R" rated movie. This page will provide you with a list of our theatres, sorted by state. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Look at all the negative reviews - it is true. I received a gift card and tried using it but kept getting an error message. How Many Tickets Can I Purchase Online? Enter your details in the chat box and complete your refund request. Absolute nightmare company! If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Did not receive the confirmation email until 1 hour after the show started. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). I contact Fandango. There's a little square with the broken image . Can I give them negative stars: yes they are as awful as people say. Fandango does not offer partial refunds either. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). I can guarantee you. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. I hadn't heard about their AWFUL CUSTOMER SERVICE. When I get to the theater what should I do? Children under 3 are free except in reserved seating and recliner locations. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. The fee is detailed (listed as "booking fee") on your order summary at checkout. How Does Fandango Refund Tickets by Email? ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Please note: tickets or receipts may not be printed from our app. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? The ORP Directory Lookup is available for validation purposes. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. HORRIBLE. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. I am VERY UNHAPPY. Any purchase made with a gift card must go to the box office for refunds. And Fandango said their system was showing failed transaction. When I went to the website to enter the codes, their system was down. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". What criteria do they use? Pricing is available on each theater's Ticket Pricing tab. Penny Lanes Bowl & Games Movie Tickets & Movie Times | Fandango Never ever deal with these people. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. How do I refund my tickets? Find out how we combat fake reviews. 2. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Hey all! If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Health & Safety Action In Regards to the Coronavirus. Please notify your group sales team member if you do plan on bringing in a cake for your event. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Unable to make reservations due to Fandango/AMC error. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Yes, it does. The page that is presented will provide you with pricing information, as well as student and military discount availability. The only tickets showing on my account history on Fandango are the ones I actually want. No. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Select why you want to continue (Refund or Exchange) . Someone needs to shut them down if they cant do better than this. Absolute garbage company with terrible customer service! Don't waste your money we all work too hard for it. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! How Long Before Fandango Customer Service Answers? Please note that there is a maximum of ten tickets per online order. A month -several emails, 4 phone calls later- still no help! You can visit your local theatre to find their specific pricing policy. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Who gives movies their ratings? It's a long and frustrating process. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. This was a horrible experience and customer service was none. Amazingly the purchased showed up. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. No. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Please click here for further details on how to use your Fandango gift card. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Here are 8 tips for writing great reviews. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. #1. You can check your gift card balance. Bought 4 tickets using a gift card & balance going on my credit card. Open it in your web browserand start exploring the services we can offer. 2023 Trustpilot, Inc. All rights reserved. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Thieves. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Does my theatre offer a student discount? That makes six. How Long Does It Take for Fandango to Process the Refund? I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. I was about to purchase when the screen went blank. FAQs The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. I can guarantee you. No, you cant. No, you cant. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. NOTHING. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. What are the theaters' admittance procedures? Can I Purchase Tickets atFandango? On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. DMCA. I'm now complaining to corporate Fandango is awful! We also ask that you leave the masks at home. I would suggest you avoid this company. Join our "virtual" program at this link. Parents are urged to learn more about the film before taking their children to see it. Bought 4 tickets using a gift card & balance going on my credit card. Doesn't do anyone any good to get a reply 2 hours or more later. Guests must be of 17 years of age to purchase a ticket. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Present the barcode on your phone to the usher at the theatre for admission. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. We also accept Promotional Codes and Gift Cards. I can promise you !!! its a very bad app. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Donation requests must be submitted at least 8 weeks before an event. Do You Offer Hearing Devices? The ease of using Fandango was easy. The reservations page on AMC showed a ticket for Avengers Endgame on . ), as well as private movie screenings and larger corporate events. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times.