marta mobility customer service

Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. CCRs will provide a Ready Time when the trip request is confirmed. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Mobility Fares. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Mobility | Atlanta, GA | GatherMS To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). 3. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Untapped Breeze cards will lose value if not activated within this time period. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Customer gets off work or finishes school or appointment at 4:00 PM. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 2. I think that things are what you make it. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) However, customers should contact the local transit authority to confirm scheduling rules and regulations. How do I use my Reduced Fare Breeze Card? The fax number for Mobility Eligibility is 404-848-6900. To request an alternative format, please call MARTA during normal business hours at. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Indicate the type of mobility aid used, and if the lift is required. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Appeals must be received within sixty days (60) of receipt of the denial letter. Customers can confirm and cancel future trips through the automated system and the MARTA website. Door to Door Assistance is available upon requests (see pages 5 - 6). When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. The CCR will make every effort to accommodate requested pick-up or drop-off times. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. For more information, please call Customer Service at (770) 427-4444. Customer Service. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Learn more. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. A requested trip time may not be available. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. TDD or FIRS: 1-800-877-8339 Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Atlanta, GA 30324. The customer cannot depart earlier than 4:00 PM. PCAs travel at no cost when accompanying the eligible customer. Service - MARTA MARTA Police (Non-Emergency) 404-848-4900. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. 5. Accessible Services - MARTA Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Day and time of experience If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Please be advised Additional companions will be allowed on a space available basis. 30 Alabama Street, SW Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Card or the customer must pay cash. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Exact addresses of both the origin and destination. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Click hereto access the Mobility Reservation System. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. MARTA is diligently working to fill these positions as soon as possible and we have. Is a shared ride, advanced reservation mode of public transportation. MARTA has the right not to issue a replacement card. MARTA is smarta! PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA Mobility Guide - outsystems.itsmarta.com Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Please indicate if no return trip is necessary. The operator will not carry packages through the door. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. It's part of making MARTA a transit system everyone can use. MARTA Police (Emergency) 404-848-4911. Mobility Fares pageto learn more about paying for MARTA Mobility. Wheelchairs are defined as three or more wheeled devices. Visit our MARTA Mobility page to see the qualifications for this service. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Please make sure all personal items are safely secured and out of the way of other customers. All future replacements are $5. MARTA Accessible Services - MARTA . Customers are required to secure their packages at their seats, as storage space on the bus is limited. University Program. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. It is the operators responsibility to ensure that mobility aids are safely secured. 2424 Piedmont Rd, NE 30 Alabama St., SW Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Also please be advised that this card must be surrendered upon request by a MARTA official. 1. to request that an application be mailed or emailed to you. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. view details. MARTA Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Riders' Advisory Council; . MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. It is your responsibility to maintain the Breeze Card in good, useable condition. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Customers with schedules that require frequent changes are not eligible for subscription service. MARTA Transit; MARTA To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Reduced Fare Office This category is not required once a transit system is 100% accessible. Mobility Operators are prohibited from administering medication. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. A MARTA Mobility Service Agent will explain the service and/or mail an application. Mobility Bus The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. . Where can I purchase bus passes? MARTA Mobility. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. custserv@itsmarta.com, Write to: MARTA Customer Service Center MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. MARTA Police (Emergency) 404-848-4911. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. 404-848-5000 . traveltraining@itsmarta.com. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. No-Shows that are not within the customers control will not be counted against the customer (i.e. The thirty (30) Minute Ready Window will begin at the stated Ready Time. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. The assigned Mobility bus is scheduled to arrive during this time. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. We don't offer Reduced Fare versions of any of our pass programs. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. 3. 2. A MARTA Mobility Service Agent will explain the service and/or mail an application. Riders' Advisory Council; . The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Accessible Services - MARTA To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. for any inconvenience. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. EXAMPLE: Customer prioritizes the Pick-Up Time. The application allows for the following online: Click hereto learn about MARTA's Travel Training Program. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. breezecard.com. 5. No commercial or large-size carts, or dollies unless collapsed. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Customer Experience. 404-848-5826. The goal: make life simpler for all our employees. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Requests to suspend subscription service must be made at least thirty (30) days in advance. 4. Failure to cooperate with safety related policies may result in injury or loss of service. Atlanta, GA 30324 Atlanta, GA 30303. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays This includes following or stalking passengers or employees. MARTA Mobility If known, nearest cross streets and easily identified pick-up points. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. However, a replacement fee will be charged for each lost or stolen card. 4. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). 2424 Piedmont Road, NE Visit our When does my Reduced Fare Breeze Card expire? 2424 Piedmont Road NE At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Contact - MARTA GUIDE You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. 404-848-5826. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. 5. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station.