For more details and to apply, visit, Apple Professional Training courses are available now at. You may be communicating with customers about technical issues or non-technical issues.
Add to Favourites IN-Technical Specialist. Apple today launched updated professional training and certifications for IT support and management.
Apple Introduces New Professional Training Courses and - MacRumors They may also be responsible for providing support to Apple Authorized Service Providers. The entire store team benefits from your commitment to providing the best care for customers. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Take proctored certification exams from your home or office. The program is open to institutions in Europe, the Middle East, India, and Africa. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Core training took place off-site and included 15 new employees like. The cookie is used to store the user consent for the cookies in the category "Analytics".
Fujitsu Technical Systems Specialist Salaries After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations.
Apple Employee Reviews for Technical Specialist - Indeed Come eager to listen and learn from your team, your mentors, and your customers. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below.
Support and Service - Careers at Apple What It's REALLY Like to Work at an Apple Store - Business Insider You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. And after you've passed an exam, display your verified digital badge on any professional networking site. Youre supporting people. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.
Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. This cookie is set by GDPR Cookie Consent plugin. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Review information and details about the policies, terms, and conditions for Apple training programs. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Your day in the Apple Store is filled with a range of focused support and service tasks. When a customer needs assistance, you quickly assess their situation. Access your favorite topics in a personalized feed while you're on the go. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. They will also learn about the software and hardware they will use on a daily basis. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Users can demonstrate their competency with two new exams and earn certification from Apple. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. By helping Apple maintain strong relationships with customers, you are instrumental to our success. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Lots of different people to learn from and meet. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Copyright They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. And after youve passed an exam, display your verified digital badge on any professional networking site. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. See which role best matches your experience. Come eager to listen and learn from your team, your mentors, and your customers. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. These cookies track visitors across websites and collect information to provide customized ads. Top editors give you the stories you want delivered right to your inbox each weekday. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . You reassure customers when delivering product diagnoses and potential solutions. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. You may be communicating with customers over the phone, in person or through email. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California.
Retail Tech Support - Careers at Apple - Apple (UK) After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Learn more (Opens in a new window) . Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. This cookie is installed by Google Analytics. Please note that all salary figures are . A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Youll need to be flexible with your schedule. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time.