They didn't even attempt to make it right. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] The seller is not responsible for paying shipping fees. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Our online support team is here to help resolve your concerns. It is a safe and secure process. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Ticket Listing Information 9. GAME WAS NEXT WEEK. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers How is one supposed to know that xfer Piggyback means your tickets aren't together? Spent all week leading up to the event trying to call only to get the worst support ever. I received an email a few days before the game to "Confirm my email". They simply dont care. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Also, VividSeats says all orders are 100% . Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! 5 Weeks later changed their policy!!! People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. They take your money, and you have no valid tickets. All they say is their sry, well so am I! Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Well the day before the game which was 4 hrs from my home they quit responding to me all together. They deserve to go bankrupt as they cost me $800. These were sold from the originator which means there's no reason they couldn't have been refunded. Paid $160 for a single ticket for a show that was rescheduled (twice). Ticket master from now on! We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. That is a lie. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Is this your company? and go to stub hub and . Vivid Seats. No issues at all, would use them again. I'm very disappointed in Vivid Seats. Group tickets DO NOT need to have electronic tickets. He'll be heartbroken. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Purchased parking for the Super Bowl. Making sure our fans are able to attend their desired event through us is our top priority. Full refund and apology for lack of ticket delivery. Vivid Seats Review Summary. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. We appreciate your patience. We understand how this may be upsetting for you. Vivid Seats is a trusted and reliable way to buy and sell tickets. I tried calling two hours before my event as the tickets never arrived. Vivid Seats Review | Top Ten Reviews It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. The request was put. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Definitely recommend. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. People need to understand that VividSeats works against you. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid Seats Updates 2021 Financial Guidance | Markets Insider These were special seats, including dinner and first 2 rows on the dirt. We were refused. Vivid Seats Review: Is it Legit, Reliable or a Scam? I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. We also confirm that your tickets are general admission. Products used:Tickets for an upcoming football game. These people are thieves and liars. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I bought my tickets 5 months before the show. We paid $1,279.45 for these tickets. If I purchase both sets, will the seats be together? We added millions of opinions to our database and summarized over a million opinions. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. In my eyes I trully beleive you are a rip off company. This was an absolute nightmare. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . The latest review was 2 months ago. And in checking with the Keillor show I found that the show was not sold out! They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. The person the ticket was for has since died. Abel helped me and made the process easy. Copyright 2022 Consumers Unified LLC. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Full refund and apology for lack of ticket delivery. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I could not attend. Was not able to get in with those tickets I paid for. Showed up after start of game and lot was closed. Business Profile for Vivid Seats LLC - Better Business Bureau Vivid Seats has not responded to my email. No refund offered!! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! He was quick to answer my questions and quick to book my tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. and their online chat system is useless. they are all the same basically. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. For 2 and now the event is selling them for 25$$$!!! Request to speak to a Vivid Seats agent. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Apply this Vivid Seats coupon code for $15 off first . Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We would love to review your order again to see if there's anything we can do to make this right for you. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. THEY ARE SCAMMERS. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Got us a great deal on our tickets love this company. Refunds can only be granted in the event a show is cancelled. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. The office is amazing. My friends and I attend several differant venues and purchase tickets online. He was absolutely fantastic at his job. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Absolutely disgusting. He said they can't refund anything because they connect 3rd party sellers. Kept telling me same blurb about it was my fault, not his, no refund, etc. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Vivid Seats provides a "100% buyer guarantee." So what happened here? WRITE REVIEW. Paid over $300 to an event that was postponed minutes before it was scheduled. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Marvin J was a great help to me in getting my tickets when n the website wasn't working. I simply want a partial refund because I feel that is fair. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Leave the paper at home! On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Read more Comments: 0 I suggest never doing business with them. We were also told that the tickets would show up within 48 hours on the event. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Vivid Seats Review for February 2023 | Best Ticket Brokers When I went on their "live chat" to inquire, they didn't respond at first . Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. They refuse to give a refund due to sending the tickets prior to showtime. Repeatedly asked to speak to manager and he refused. Then allows the seller to change the date to the day of the event. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Thank you. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I purchased tickets through you company for the September 11, 2022 Rodeo. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Share your photos and videos with others to prove the truth of your words. Date of experience: 26 February 2023. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. We launched @recap.email and legal webhooks. Dont EVER use vivid seats for any purchases. He was very knowledgeable and courteous. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Your trust is important to us. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. This complaint was posted by a verified customer. We'll get you there. After setting up a ticket master account my tickets were sent to me. The total price was $1405.95. This Yelper's account has been closed. Wed, 11 May, 2022 at 5:09 PM. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Chicago, IL 60606-0606. 2. Do not waste your time or money on this company. Never again. Contact Us About The Company Profile For Vivid Seats LLC. I expect to pay the normal service fees, but not what you charged me for the tickets. I will never ever purchase from Vivid seats again. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. WONDERFUL Young Man. If you have any additional questions, we encourage you to reach out to our online support team on social media. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard We also ensure all reviews are published without moderation. I do expect a responce and an apology for this overcharge. Find out how we combat fake reviews. Vivid seats scammed me : r/Scams - reddit The tickets were in TTC3 seats 30 and 31 in corner. Well start sending you the news you need delivered straight to you. Downgraded Tickets Sent - Not what I paid for. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos says they have a no refund policy unless the event is cancelled. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I called before the event and after. Send us a DM on social media. The support team was very friendly, knowledgeable about the event, and got me great seats. So, if you sell tickets for $100, you will receive $90. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. You are paid through PayPal after the event occurs. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Day of game they said only had 2 tickets available and sold my other 4. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. The. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you, you have successfully subscribed to our newsletter! We were able to review your order file and confirm that there was no communication for your order until after the event had passed. We understand it's frustrating when events are postponed. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. He said I should post the tickets for sale. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This comment was posted by a verified customer. Tickets to Aint to Proud Stage Play in West Palm Beach. Yes. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. With the plethora of ticket resell sites, this is one to avoid. Very deceptive and unfair marketing. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Get buying tips about Ticket Websites delivered to your inbox. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Melinda, your concerns are absolutely valuable and matter to us. We are absolutely sorry to hear what you experience. Explain your situation and why you wish to receive a refund. Top 2,153 SeatGeek Reviews - ConsumerAffairs Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings The event was then rescheduled for July of 2021and then cancelled again. Thank you. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. I thought maybe that was the seller. Will be buying more tickets from them in the future. I had a great experience. All for the seller, not for the customer. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". BS. New customers can take advantage of this exclusive discount offer! Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. There was some type of electronic glitch. They are aware of this issue. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Never received tickets or a refund let alone even an apology. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. It is never our intention to make our fans feel this way. Customer identification can be provided if needed. 07-12-22 at 5:57 A.M. I do expect a refund of the differance that the seats should sell for. Over 100 million tickets sold. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Verification can help ensure real people write reviews about real companies. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Thanks Vivid Seats. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Jeremy of Las Vegas, NV Verified Reviewer. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I spoke with Carlos A over the phone to purchase my tickets. I usually stick to stubhub. 100% buyer guarantee. Claim it and get a lot of features. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets.